Dear Associates,
Please share with suitable profile's to srilakshmi@empowercsi.com and Our Payment Terms - NET 45 Days
JOB DESCRIPTION:
Role : Senior Systems Engineer II
Location: Chevy Chase, MD
Duration : 6 Months+
Experience : 8+ Yrs
Required Skills
· Cisco’s VoIP Call Manager/Contact Center Knowledge,
· Telecommunications back-ground preferably with VoIP experience,
· eQuality Recording software experience a plus.
Core Responsibilities:
· Design, development, implementation and maintenance of VoIP telephony initiatives for Client's contact centers and back office
· Experience with VoIP deployments, including understanding the entire call flow for an enterprise and
· appreciates "big picture" when designing scripting solutions
· Provide technical leadership and relevant strategic direction
· Interface with business customer and peer IT teams to develop & analyze requirements and solution/system delivery
· Develop process and procedures for implementation and operational support of systems
· Project management & oversight; perform risk evaluation, issue management, etc.
· 24x7 production support & technical support to team and customers
Required Qualifications:
· Hands on scripting experience Cisco tool set including UCCE, Call Manger and CVP
· Hands on knowledge of Cisco Unified Contact Center Enterprise (UCCE, Unified Communications Manager (UCM) )
· Understanding & experience in implementing, operating, configuring, and troubleshooting a converged IP networks
· Understanding of SDLC and CMMI concepts & Software Development Life Cycle experience
· Proven experience in end-to-end problem determination/troubleshooting system issues
· Proficient in MS Office product set: MS Word, Excel, power point, Visio, Project
· Proven Project Management experience working on large complicated plan items
· Understanding of Client's regional call centers high level business processes a plus:
· Understanding of client/server & database/reporting applications, architecture and design
· Project management skills to lead multiple projects across diverse organizations; collaboration with peer IT teams
· Experience troubleshooting data networks, solid understanding of networking protocols and LAN/WAN technologies.
· Experience in systems and business analysis
· Experience finding solutions for complicated problems using data analysis techniques
Note : Our Payment terms - Monthly Net 45 Days
Thanks and Best Regards,
M.Sri Lakshmi
Empower Consultancy Services Inc.,
USA| UK | India
srilakshmi@empowercsi.com | http://www.empowercsi.com
510-542-8304 | Gtalk - ecsi.srilakshmi
USA :510-512-8069(W)|510-371-5544(C)|510-578-8255(C)|510-740-3549(F)
UK :044-137223-6323 | India :91-9940045456
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