Need your immediate support in filling the following position.
Please reply to gopal.sharma@e-solutionsinc.com only or for any queries call me on: 408-722-9417.
Role: Project Manager (Strategic Programs and New Product Introductions)
Location- Palo Alto, CA
Duration-6 Months
Job description:
This Project Manager role is charted to lead key initiatives, planning and execution around the following key business areas:
• Systems: Subscription Billing Platform, SalesForce.com, Oracle EBS, Entitlements Management and Portal Frameworks
• Processes: Understanding of Customer Life Cycle, subscription models, end-to-end business processes, lifecycles of various enterprise entities and the implementation of these within CRM and ERP systems for:
o Partner (2 Tier Channel) Management
o Sales Forecasting & Pipeline Management
o Account Management
o Billing and Payment
o Order Management
o Upgrades and Renewals
o Web-based self-service portal
• Functions: Front office business units including Marketing, Field Sales, Channel Sales, Technical Services, Customer Support, and Order Management
This individual must be able to represent and speak to key business leaders and stakeholders to ensure we are delivering against all our objectives across the overall program. In addition, this player must be able to build a plan, meet all mile stones and assist the business teams at all times.
Essential Functions (Tasks and Responsibilities):
• Planning & Strategy
o Oversee business deliverables of project by providing guidance in the constructing of project teams, staffing and onboarding, charters, project plans, contingencies, success metrics, and ROI measurements
o Identify and escalate all areas of risks and issues
o Schedule meetings, provide weekly/daily updates to business stakeholders (as needed)
o Manage resource and budgeting processes on business side
o Work cross-functionally to establish and manage appropriate team structure for successful delivery across impacted organizations
• Project Execution
o Manage all phases of program to success, including initiation, planning, definition, design, development, testing, and deployment cycles
o Drive definition of business solution concepts in partnership with IT and business constituents
o Align program with other Client's initiatives and manage cross project dependencies
o Recommend and manage the alignment and prioritization of initiatives based on business strategy and simplification to meet key objectives
o Drive cross-functional implementation of policies and procedures
• Stakeholder/Cross-Functional Team Management
o Establish a clear RACI matrix describing project roles and responsibilities
o Manage business side of a cross-functional global team (IT, business, 3rd party vendors, etc.) in a matrix management framework
o Ensure successful working relationships among project teams
o Create an environment of success to enable confident project execution by project teams
• Change Management & Communications
o Facilitate change management and communication planning activities through project lifecycle
o Drive regular forums to update business communities and steering committee on progress, status, and issues
• Risk/Issue Management
o Foresee, manage, and raise appropriate visibility to risks and issues
o Drive resolution of any conflicts and escalate as needed to avoid roadblocks
• Governance
· Help in establishing standards for program management (monitoring and governance), including processes, appropriate project controls, methodologies, metrics, reporting, and tools to ensure the development and use of program/project management
Qualifications & Experience:
• Education/Training
o BS/BA degree in Business; MBA or Masters (preferred)
o Project Management certification or equivalent
o Process Excellence training (preferred)
• Experience
o 7+ years' project-related work experience
o 5+ years' experience leading major Programs/Projects in a complex, global corporate setting
o 3+ years' experience in a complex, global Support Renewals organization
o Experience working with 3rd party vendors and the partner community
o Project Management and SDLC lifecycle experience
• Key Traits
o Demonstrate good, broad working-knowledge of support organizations and culture
o Must be a self-starter; a motivated individual who works well under pressure
o Ability to multi-task, prioritize, and coordinate tasks to meet multiple deadlines
o Ability to drive collaboration with executives, business, and technical teams to achieve effective solutions
o Outgoing and comfortable building cross-functional relationships
o Possess communication skills that are effective with all levels of management
o Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment and open to new concepts and/or processes
o Conflict resolution and negotiations skills to resolve disagreements quickly and effectively, bringing a problem-solving attitude to conflicting approaches and priorities involving team members
o Ability to think strategically
Thanks and regards,
Gopal Sharma
E-Solutions Inc
Desk: 408-722-9417
Email: gopal.sharma@e-solutionsinc.com|Yahoo IM: gopalstaffing
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