Hi,
Hope you are doing great,
Business/Product Analyst/Manager/Lead (Product Management - Seller Onboarding)
San Bruno, CA
Long term
Responsibilities:
The scope of the work is to engage Supplier to perform market place product analysis and on-board sellers in connection with Client Market Place Seller Integration Projects and deliverables outlined below that are initiated by Client:
· Perform analysis of business flows, tools, trouble shoot and support seller issues using tools.
· Review overall operational metrics by liaising between sellers, market place aggregator and business to current management of seller issues, queries and operational issues.
· Resolve or facilitate resolution of issues across business, production support, business support analyst and functional teams in the context of specific issues.
· Identify trends to figure out hotspots for effort and support cost drivers – work with PM and
· Engineering to build features and tools to reduce costs.
· Perform process improvements to reduce ongoing support costs and drive efficiencies by instituting and monitoring support case resolution metrics.
· Identify systematic issues that need fixes across systems until hand off to production support/Engineering/Product teams via backlog for implementation.
· Understand seller setup process and educate sellers on process, requirements and timelines for on-boarding process.
· Work with internal teams to set up appropriate systems, code promotions into production until seller can go live.
· Understanding of integration interfaces, lower level systems at UI/debugging level to be able to bring on new direct sellers and help to integrate partners to MP infrastructure
Thank you
Shawn
Sr.Recruiter
Email:shawn@tekzisolutions.com
Contact: 302-684-6061
website: www.tekzisolutions.com
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