Technical Recruiters Req: Help Desk/BA at Lansing, MI (Locals only)

Hi,   

Greetings from Compusoft,

Please Review the Following Direct Client Requirement and let me know if you're Interested. Please send your Updated Profile with Contact Details

 

ROLE:  Help Desk/BA

Location:   Lansing, MI (Locals only)

Duration: 6 months

REQUIRED SKILLS: The ideal candidate should have a technical background to understand how multiple tier system operates, be able to write/run SQL queries and have mastery on MS Office Suite (Excel, Power Point, Word and Outlook). Effective communication both written and verbal is essential.

PREFERRED LOCATION: Lansing, MI

PREFERRED EXPERIENCE: Undergraduate with 3+ years' experience in similar role

EXPECTED DELIVERABLE/RESPONSIBILITIES: As a member of the Triage team the candidate needs to have a good understanding of the touch points and data flow across systems to be able to troubleshoot any issues which arise in production. Some of the key responsibilities would include. • Opening and tracking Incidents in the Remedy System. • Understanding the business impact of the issues and identifying the root cause. • Coordinate meetings with multiple vendors' technical team to derive solution. • Report Generation for all open incidents and reporting system health metrics.

 

Thanks,

Syed

CompuSoft Integrated Solutions, Inc

Phone: 248-419-0533

Fax: 248-538-8435

Email: syed@compusoft-is.com 

 

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