Summary of Expertise
- Over nine (9) years of experience in CRM Applications including last seven years in SAP CRM and an additional two years in Vantive CRM.
· Over five (7) years of experience in implementing and supporting CRM 7.0 EHP2, EHP1, 6.0, and 5.0 in Sales and Marketing Scenarios including Sales Force Automation, Pipeline Performance Management, Campaign Management, and more.
· Six (6) years of experience in Sales Force Automation (SFA).
· Configuration Experience in the following areas:
o Account and Contact Management
o Activity Management
o Lead and Opportunity Management
o Org model realignment
o Pipeline Performance Management
o Business Partner Segmentation
o External List Management
o Campaign Management
o Duplicate Prevention
o Central Search and Enterprise Search
o Alert Configuration
o Favorites, Tags and Central Sharing Tool
· Experience with four full-life cycle SAP CRM implementations.
· Experience integrating CRM with Click Software for Service Optimization.
· Hands-on experience in defining and documenting business processes and procedures (BPPs), preparing business blueprint documents, functional and technical design specifications documents, Functional Unit Test scripts and Integration Test Scripts, etc.
· Proficient in configuring various scenarios in CRM using Business Partners, Organization Management, Leads and Opportunity Management, Activity Management, Transaction Types, Web UI, Business Roles, PFCG Roles, Navigation Profile, Work Centers, Technical Profile, Partner Determination Procedures, Status Management, Rule Policy Types, Text Management, Date Profile, Action Profile, Products, Product Categories, Lead Types, Opportunity Types, Surveys, etc.
· Contributed to configuration of middleware to replicate the configuration and master data from R/3 to CRM.
· Experienced in AS-IS study, gap analysis, data mapping, documentation, implementation, Configuration, testing, training and post Go-live support.
· Experience with ASAP methodology and Solution Manager.
· Experience in Data mapping and conversion from legacy systems.
· Experience in leading the Test cycles, end user and super user training, change management, documentation and providing post go-live support and ongoing enhancements in CRM 7.0, 2007, and 5.0.
· Excellent communication skills and a team player.
Shereen Mymoona, Technical Recruiter
Libsys Inc 'IT Sharps'
Direct 630-303-9053 | Office 630-799-1556 | Fax 630-689-5724
Shereen@LibsysInc.com | www.LibsysInc.com
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