System support/Admin

 

DIRECT CLIENT – PHONE HIRE

 

Location: Raleigh, NC

Duration: 12+ months

Rate: Open

 

Description:

Client needs a  contractor position to provide Active Directory/Novell Desktop Support (Windows/Linux/MAC) for the migration of directory services. This position will also be responsible for the technical to migrate client desktop computing equipment to an Enterprise Active Directory solution. Source directory environments include both Novell and Active Directory.

 

Major Duties include, but are not limited to:

•Adding desktop computing devices to a Microsoft Domain Environment from either Novell or Active Directory

•Creating, copying, and migrating user related desktop profiles on Microsoft Client Machines

•Troubleshoot desktop related issues;

•Respond to end user support issues in a timely and professional manner

•Diagnose and resolve requests utilizing remote assistance

•Remote and desk-side installation of various software packages, engineering tools, and patches

•Provide support of Windows, MAC and Linux platforms

•Provide desk side support of desktops, laptops, Personal Data Assistant Devices, peripherals, printers

•Documents all end user interactions

•Recover data from hard disk drives and /or perform data migrations

•Knowledge of home router and switch equipment and configurations

•Troubleshoot network printer issues

•Provide regular status reporting

 

Skills Needed

Active Directory;

•Client profile configuration and management on Windows Machines (XP and W-7)

•Printer and shared data client access within an Active Directory environment

•Adding client devices to a domain and resolutions of issues that exist within this activity

•Management of multiple profiles on a single client device

•Understand manually mapped network drives, shortcut links, and basic desktop functionality

•Expert knowledge dealing with Microsoft Windows XP and Windows 7 computers

•Expert, detailed knowledge and experience moving computers to domains, trouble-shooting issues and resolving a client machines inability to connect to a domain

•Expert knowledge of how client profiles are developed, protected, joined together, and manipulated in an Active Directory Environment.

•Experience migrating workstation clients with domain, local (workgroup), and/or roaming user profiles from a Novell Workgroup environment, or legacy Active Directory domain, to a Windows Server 2008 R2 Enterprise Active Directory forest

•Troubleshoot and configure application specific settings related to user profile preferences

•Troubleshoot and resolve hardware/peripheral/software problems

•Troubleshoot client side MS Exchange and Active Directory problems

•Troubleshoot network port/wireless connectivity issues

•Follow through, and document issues and resolutions

•Follow procedures and protocols as outlined by Senior Management

•Follow through, and document issues and resolutions

•Exceptional customer service and communication skills

•Working knowledge of MAC O/S X

 

 

 

Thanks,

 

Ankush Chaudhary

Software People Inc.
www.softwarepeople.us

ankush.chaudhary@softwarepeople.us

Ph: 631- 739-8494
Fax: 631-574-3122

Certifications: SBA 8a/SDB,NJ MWBE, NY MWBE, VA SWaM, DE OMWBE