Technical Recruiters Need IT Service Management consultant, long term, Louisville, KY

Need : IT Service Management consultant.
Start Date : 08/11
Duration : Long term
Location : Louisville, KY
Interview : Web Cam

Having an overall experience of 10+ years in the IT industry out of which at least 3 Years are in the area of IT Service Management consulting and ITIL process and tool Implementation.

Responsibilities:

 Independently managed full ITIL lifecycle implementation projects
 Handing projects for As-Is assessment, gap analysis and identifying the improvement opportunities for the ITIL processes.
 Presenting the Gap Analysis based on the assessment and advising customers.
 Development of Service Management roadmap for customers and helping in the implementation of the initiatives.
 ITSM Process definition and deployment support including creation of process documentation.
 ITSM Tool assessment, recommendation and integration with processes for customers as well as internal tools.
 Good exposure to ITSM tools such as HPSM, Service-Now and BMC, including tool administration, support and configuration implementation experience.
 Should have worked on at-least one ITSM tool implementation project end-to-end.
 Conducting internal reviews and process assessment for compliance checks.
 Participate in the internal process and compliance initiatives.
 Creating training materials, conducting sessions around ITIL for set of internal users & using innovative techniques for education & awareness.

Core Skills • ITIL Assessment and Management
• ITIL Process design & implementation
• ITSM Tool assessment, implementation
• ITSM Tool platform support and administration
Professional Certifications:
• ITIL V3 Foundation (required)
• ITIL V3 Intermediate in any one of SO, SD, ST (required)
• Any ITSM Tool Admin Certification (desired)
• ITIL V3 Expert(desired)

Technical Skills

ITSM Tools : Working knowledge of tools such as HP Service Manager, Service Now, Cherwell CSM, BMC Remedy & CA Service Desk.
: Expertise with MS Excel for reporting, tool creation and scripting.


Regards,

Arjun Kudtarkar
Technical Recruiter
Compunnel Software Group, Inc.
103 Morgan Lane, Suite 102, Plainsboro, NJ- 08536
T: (609) 606-9010 Extn: 1420
T: (800) 696-8128
F: (240) 414-0343
E: akudtarkar@compunnel.com
W: www.compunnel.com

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